If you have any feedback on how we can make our new website better please do contact us. We would like to hear from you.



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Welcome to our website!

We have launched this brand new website to help us get closer to our customers and to serve them better. This website will act as a platform for us to share all our details regarding our offerings and also help customers quickly get in touch with us for all their needs including sales & support.

Improvement Solutions specialises in customer experience improvement in organisations and contact centre operations where there are high numbers of multi-channel customer interactions on an hourly and daily basis and especially where volumes can be erratic and unpredictable.  We take an educational approach to our consulting and interim management assignments to ensure we leave all clients not only with the benefit of strategic and tactical improvements but also having provided skills and knowledge transfer to support sustained change to achieve longer term goals.

We have well proven experience across all industry sectors and particular expertise in UK Rail, Customer Service and Contact Centre Outsourcing and Financial Services.

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