If you have any feedback on how we can make our new website better please do contact us. We would like to hear from you.
Over the years, the range of the services we offer has widened as more and more exposure has led to more and more possibilities to integrate our abilities to offer a more holistic service-set. The services we offer today enable our customers to meet heightening customer expectations whilst maximising efficiency and return on investment by making sure that front-line operations are integrated with, and aligned to, the organisation's vision.
It is an accepted fact that profitability is all about your business model and the overall efficiency of your setup. We have been fortunate to have worked with numerous organisations helping them fine-tune their business strategy and streamline their customer service and customer contact operations, leading to better service delivery and in turn, to enhanced customer satisfaction and overall profitability.
We offer the following services geared to help you get the best out of your setup:
Customer experience and contact centre ‘healthcheck’ projects to support improvement to SLA achievement, process optimisation, efficiency / cost reduction
Provision of Subject Matter Expertise and Project / Programme Management for customer experience improvement programmes
Provision of outsourcing and offshoring advice from Invitation to Tender (ITT) to supplier selection
Customer service and customer contact strategy development
Social media strategy development
Supplier / Vendor contract / relationship management support
Provision of support for tendering for new contracts / bids and franchises
Customer experience monitoring and surveying
Customer service mystery shopping
Customer experience benchmarking surveys
Training and development of customer experience leadership teams
Customer experience systems analysis and software development
Process consulting to help you translate your business vision and strategy into viable policies, operational processes and front line procedures
Provision of Senior Level Interim Management resource for customer service and customer contact improvement, process optimisation and cost reduction