SERVICES

Whilst each of our projects is bespoke to meet the individual needs of our customers, here are some examples of our services:

Customer Experience and Contact Centre Strategic and Operational Reviews to understand and solve known challenges or identify and leverage opportunities.
Experience and Customer Contact Strategy development.
Contact Centre set-up support.
Bid writing support for new contract and franchise tenders.
Reviews of service delivery models to assess fitness for purpose and level of future-proofing.
Provision of Executive-level Subject Matter Expertise and Project / Programme Management for Customer Experience and Contact Centre transformation programmes.
Provision of outsourcing, insourcing and bring-back-in-house advice from Invitation to Tender (ITT) through supplier selection to work migration support.
Design and delivery of learning and development programmes for Customer Experience and Contact Centre leadership teams.

For more information or questions about our services, please contact:

Becky Simpson, Managing Consultant

By phone:

+44 (0)7802 812492

Via LinkedIn: